📚 Tier 3 - Good to KnowID: multichannelOrchestration
Multichannel Orchestration (Email, SMS, Push, WhatsApp)
Intelligently sequencing channels (Email $\to$ Push $\to$ WhatsApp) to avoid message fatigue
In Simple Words (Zero Jargon):
Coordinating messages so you don’t bombard a user with an email, SMS, and WhatsApp all at the exact same minute for the same offer.
What You Get: A harmonious customer communication experience that reaches users on their preferred channel without fatigue.